Remote Solutions Consultant — IT Incident & Ops

Everbridge; United States; Remote; USD 94,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

xMatters, an Everbridge company, is seeking a Solutions Consultant to join our remote team in the United States. You will deliver consulting services that support deployment and adoption of xMatters software for customers across the country.

This role blends hands-on technical implementation with strategic advisory, requiring strong communication, project management, and the ability to work independently with clients to ensure projects are completed on time and deliver measurable value.

Qualifications

• Experience in professional services or software consulting.
• Ability to manage projects and client relationships.
• Experience translating requirements into technical solutions.
• Strong communication and analytical skills.
• Ability to work independently with integrity.

Responsibilities

• Lead requirements gathering, business-value mapping and workshops.
• Analyze challenges and provide practical recommendations.
• Deliver post-sale consulting across implementation and knowledge transfer.
• Manage expectations, scope, and timelines.
• Identify opportunities for quick deployment and value.
• Configure integrations and data synchronization with third-party apps.
• Communicate progress and build relationships with customers.
• Estimate effort and scope consulting engagements.
• Proactively develop solu­tions and improve xMatters.

Skills

Professional services

Software consulting

Project management

Communication skills

Technical solutions

Independent work

Incident management

Event management

Observability

Integrations

Job description

xMatters, an Everbridge company, is seeking a Solutions Consultant to join our remote team in the United States. You will deliver consulting services that support deployment and adoption of xMatters software for customers across the country.

This role blends hands-on technical implementation with strategic advisory, requiring strong communication, project management, and the ability to work independently with clients to ensure projects are completed on time and deliver measurable value.