Solutions Consultant

Lever, Inc.; United States; On-site; USD 94,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge is seeking a Solutions Consultant with experience in software consulting and professional services who enjoys working collaboratively and helping customers succeed. In this role, you’ll deliver consulting services that support the deployment and adoption of xMatters software.

Our engagements combine hands-on technical implementation with strategic consulting. You’ll help customers identify their needs, map to product capabilities, and realize value from our xMatters solutions.

Qualifications

• 3+ years in professional services, software consulting or implementation.
• 3+ years of experience managing projects or client relationships.
• Excellent verbal and written communication, ability to explain technical concepts to stakeholders at all levels.
• Record of developing and deploying technical solutions.
• Sound judgment and decision‑making with incomplete or conflicting information.
• Strong project‑planning and organizational skills.
• Ability to work independently with integrity and accountability.
• Solid understanding of incident management, especially major incident management.
• Familiarity with event management, observability, and related integrations.

Responsibilities

• Build deep technical and business knowledge of xMatters products and use cases.
• Lead customers through requirements gathering, business‑value mapping and workshops.
• Analyze customer challenges and develop practical insights and recommendations.
• Deliver post‑sale consulting across the full engagement, including client management, implementation and knowledge transfer.
• Manage customer expectations, project scope and timelines.
• Identify opportunities for a focused initial deployment that supports adoption and delivers early value.
• Recommend and implement solutions that meet customer needs within the available time and scope.
• Configure integrations and data synchronization between xMatters and third‑party applications.
• Communicate regularly with customers and build effective working relationships throughout each project.
• Help scope consulting engagements and estimate the effort required.
• Identify opportunities to improve xMatters and proactively develop solutions.
• Continue developing the skills and knowledge needed to take on broader responsibilities.

Skills

Software consulting

Project management

Client relationships

Technical solutions

Communication

Incident management

Observability

Event integrations

Job description

Position overview

We’re looking for a Solutions Consultant with experience in software consulting and professional services who enjoys working collaboratively and helping customers succeed. In this role, you’ll deliver consulting services that support the deployment and adoption of xMatters software.

Our engagements combine hands‑on technical implementation with strategic consulting. You’ll help customers identify their needs, connect business goals to product capabilities, and realize value from their xMatters solutions. The right candidate brings technical aptitude, business acumen, and strong organizational and operational skills—and can work independently with clients to complete projects on time.

What you’ll do:

• Build deep technical and business knowledge of xMatters products and use cases.
• Lead customers through requirements gathering, business‑value mapping and workshops.
• Analyze customer challenges and develop practical insights and recommendations.
• Deliver post‑sale consulting across the full engagement, including client management, implementation and knowledge transfer.
• Manage customer expectations, project scope and timelines.
• Identify opportunities for a focused initial deployment that supports adoption and delivers early value.
• Recommend and implement solutions that meet customer needs within the available time and scope.
• Configure integrations and data synchronization between xMatters and third‑party applications.
• Communicate regularly with customers and build effective working relationships throughout each project.
• Help scope consulting engagements and estimate the effort required.
• Identify opportunities to improve xMatters and proactively develop solutions.
• Continue developing the skills and knowledge needed to take on broader responsibilities.

What you’ll bring:

• At least 3 years of experience in professional services, software consulting or implementation.
• At least 3 years of experience managing projects or client relationships.
• Excellent verbal and written communication skills, with the ability to explain technical and business topics to stakeholders at all levels.
• A record of developing and deploying technical solutions.
• Sound judgment and decision‑making, including when information is incomplete or conflicting.
• Strong project‑planning and organizational skills.
• Analytical problem‑solving skills, including the ability to translate customer requirements and objectives into technical solutions.
• The ability to work independently with integrity and accountability.
• A solid understanding of incident management, especially major incident management.
• Familiarity with event management, observability, collaboration‑tool integrations and related processes.

$94,000 - $130,000 a year

The reasonably estimated salary for this role at Everbridge ranges from $94,000 - $130,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.

Benefits

• healthcare
• dental
• parental planning
• mental health benefits
• disability income benefits
• life and AD&D insurance
• a 401(k) plan and match
• paid time off
• fitness reimbursements

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

• Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
• Management of cash, company funds, or other valuable assets.
• Work in environments requiring heightened security measures.
• Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.