Remote Solution Consultant - Customer Success & Adoption

Embedded Shishya; United States; Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Healthcare coverage

Life Insurance

Total Permanent Disability Insurance

Job summary

Everbridge is seeking a Solution Consultant to partner with large-scale customers, guiding deployment, adoption, training, and ongoing optimization of the Everbridge platform. You will coordinate projects, resolve issues, and align solutions with client business needs in a remote Hungary-based role.

You'll lead governance, conduct stakeholder meetings, and deliver product education while advocating for the customer within cross-functional teams across Account Management, Operations, Product, and

Qualifications

• Three years of experience in a customer-facing support or consulting role.
• Strong project management and organizational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
• Coordinate internal teams to solve complex customer support or implementation challenges.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience.
• Establish and maintain a clear governance model with each client.
• Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders.
• Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.
• Create and deliver ongoing product education and awareness programs, including training sessions for customer teams.
• Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges.
• Ensure critical issues are accurately documented, prioritized, and escalated quickly when required.
• Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering.
• Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.

Skills

Customer-facing experience

Project management

Communication skills

Technical consulting

Cross-functional collaboration

Microsoft Office

Salesforce

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Salesforce

Microsoft Office

Job description

Everbridge is seeking a Solution Consultant to partner with large-scale customers, guiding deployment, adoption, training, and ongoing optimization of the Everbridge platform. You will coordinate projects, resolve issues, and align solutions with client business needs in a remote Hungary-based role.

You'll lead governance, conduct stakeholder meetings, and deliver product education while advocating for the customer within cross-functional teams across Account Management, Operations, Product, and