Client Solutions Consultant: Implementation & Adoption

Lever, Inc.; United States; On-site; USD 94,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge is seeking a Solutions Consultant with experience in software consulting and professional services who enjoys working collaboratively and helping customers succeed. In this role, you’ll deliver consulting services that support the deployment and adoption of xMatters software.

Our engagements combine hands-on technical implementation with strategic consulting. You’ll help customers identify their needs, map to product capabilities, and realize value from our xMatters solutions.

Qualifications

• 3+ years in professional services, software consulting or implementation.
• 3+ years of experience managing projects or client relationships.
• Excellent verbal and written communication, ability to explain technical concepts to stakeholders at all levels.
• Record of developing and deploying technical solutions.
• Sound judgment and decision‑making with incomplete or conflicting information.
• Strong project‑planning and organizational skills.
• Ability to work independently with integrity and accountability.
• Solid understanding of incident management, especially major incident management.
• Familiarity with event management, observability, and related integrations.

Responsibilities

• Build deep technical and business knowledge of xMatters products and use cases.
• Lead customers through requirements gathering, business‑value mapping and workshops.
• Analyze customer challenges and develop practical insights and recommendations.
• Deliver post‑sale consulting across the full engagement, including client management, implementation and knowledge transfer.
• Manage customer expectations, project scope and timelines.
• Identify opportunities for a focused initial deployment that supports adoption and delivers early value.
• Recommend and implement solutions that meet customer needs within the available time and scope.
• Configure integrations and data synchronization between xMatters and third‑party applications.
• Communicate regularly with customers and build effective working relationships throughout each project.
• Help scope consulting engagements and estimate the effort required.
• Identify opportunities to improve xMatters and proactively develop solutions.
• Continue developing the skills and knowledge needed to take on broader responsibilities.

Skills

Software consulting

Project management

Client relationships

Technical solutions

Communication

Incident management

Observability

Event integrations

Job description

Everbridge is seeking a Solutions Consultant with experience in software consulting and professional services who enjoys working collaboratively and helping customers succeed. In this role, you’ll deliver consulting services that support the deployment and adoption of xMatters software.

Our engagements combine hands-on technical implementation with strategic consulting. You’ll help customers identify their needs, map to product capabilities, and realize value from our xMatters solutions.