Remote Solutions Analyst — SaaS & Public Sector Deployments

SimpliGov LLC; Tallahassee (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer match

Home office stipends

Paid holidays

Competitive compensation

Travel to state agencies

Job summary

SimpliGov LLC is hiring a Professional Services Solutions Analyst to translate business needs into scalable, no-code enabled solutions for public sector clients. The role blends process analysis, technology, and delivery, collaborating with project managers and customer SMEs to ensure successful SaaS implementations.

The position is fully remote, based near Tallahassee, FL, with occasional in-person visits to state agencies.

Qualifications

• 4+ years SaaS or implementation analyst experience.
• Based within an hour's drive of Tallahassee, FL, with the ability to travel to state agencies up to twice a week.
• Exceptional attention to detail and emotional intelligence.
• Clear and concise written and verbal communication.
• Proven ability to manage multiple customers and projects concurrently.
• Ownership mindset and accountability; Creative problem-solving and adaptability.
• Demonstrated experience in application configuration and workflow design.
• Familiarity with Agile, Waterfall, and Hybrid delivery models.
• Awareness of user experience (UX) design/configuration principles.
• Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations.

Responsibilities

• Engage customers using a consultative approach to understand business processes and objectives.
• Lead customer needs gathering through active listening and stakeholder collaboration.
• Translate customer needs into system designs and configured solutions.
• Configure workflows, forms, integrations, notifications, and reporting within the platform.
• Design and support integrations using RESTful APIs and third-party systems.
• Create PowerBI dashboards aligned to customer reporting needs.
• Ensure high-quality user experience through thoughtful UX configuration.
• Manage multiple projects and priorities simultaneously with attention to detail.
• Communicate clearly with both technical and non-technical stakeholders.
• Troubleshoot solution issues across systems and environments.
• Contribute to documentation, best practices, and continuous improvement.

Skills

SaaS experience

Project management

Stakeholder management

Data storytelling

Power BI

APIs

System integrations

UX configuration

Tools

PowerBI

Job description

SimpliGov LLC is hiring a Professional Services Solutions Analyst to translate business needs into scalable, no-code enabled solutions for public sector clients. The role blends process analysis, technology, and delivery, collaborating with project managers and customer SMEs to ensure successful SaaS implementations.

The position is fully remote, based near Tallahassee, FL, with occasional in-person visits to state agencies.