Remote SaaS Implementation Specialist

Spatial Data Logic, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Remote workforce

Health, dental, and vision insurance (

Professional development budget

Home office and IT budget

Supportive team environment

Cutting-edge projects

Job summary

GovPilot is seeking a skilled Implementation Specialist to guide local government customers through Hedgerow deployments from kickoff to go-live. You will tailor configurations to agency workflows, validate data accuracy, and train staff on the platform.

In this role, you’ll leverage your SaaS implementation experience, SQL reporting skills, and familiarity with AI tools to accelerate setup and improve outcomes. A remote, national workflow supports flexible work arrangements.

Qualifications

• 5+ years of experience in implementation or onboarding of SaaS solutions.
• Ability to manage multiple customer implementations simultaneously.
• Comfort working with data, including understanding data structures and validating accuracy across systems.
• Working knowledge of SQL (queries and report writing).
• Familiarity with AI tools to speed up analyses, documentation, and configuration work.

Responsibilities

• Support the Project Manager in implementing Hedgerow for new customers from kickoff to go-live.
• Analyze customer processes and map them to Hedgerow workflows.
• Configure the platform to match agency-specific data and compliance requirements.
• Train customer teams on Hedgerow usage.
• Identify and troubleshoot issues during setup and escalate when needed.
• Create reports using Hedgerow's reporting tool (SQL).
• Document processes and contribute to internal playbooks.

Skills

SaaS implementation

Program/project management

Data structures

SQL

AI tooling

Verbal & written communication

HubSpot familiarity

CRM/PM tools

Tools

Wrike

HubSpot

Salesforce

Jira

Job description

GovPilot is seeking a skilled Implementation Specialist to guide local government customers through Hedgerow deployments from kickoff to go-live. You will tailor configurations to agency workflows, validate data accuracy, and train staff on the platform.

In this role, you’ll leverage your SaaS implementation experience, SQL reporting skills, and familiarity with AI tools to accelerate setup and improve outcomes. A remote, national workflow supports flexible work arrangements.