Remote Software QA & Support Engineer - Test Automation

SOLV Energy, Inc.; Louisiana; Híbrido; USD 94 000 - 117 000; Tempo integral

Resumo da oferta

SOLV Energy, Inc. seeks a Software QA and Support Engineer to join our Software Engineering Team.

The role focuses on testing our custom software for utility-scale construction management, data monitoring, analytics, and reporting, while providing frontline and 2nd-tier support to internal customers. The position offers fully remote or hybrid work with regular office presence in San Diego, CA or Bend, Oregon.

Qualificações

• Experience testing software applications, identifying bugs, validating features against product requirements.
• Proficiency in Jira and Confluence.
• Strong problem-solving ability and analytical skills.
• Clear and concise communication resulting in the contribution to effective wikis, product requirements.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Experience providing end-user software support, including triage, troubleshooting, and ticket management.
• Front-line contact for support requests, with a customer-service mindset.
• Ability to prioritize and manage multiple concurrent support requests without losing track of details

Responsabilidades

• Achieve an expert level understanding of our custom software system features, the design intent, integrations with other business platforms, and how the applications are utilized
• Prioritize and manage testing work independently using Jira, team tools, and release timelines
• Build understanding of intended feature behavior through self-directed exploration and direct coordination with developers and product team members
• Work together with other QA team members to coordinate functional, regression, negative, and ad-hoc testing
• Write comprehensive test cases to cover functional test scenarios
• Identify and drive opportunities to improve testing through automation, AI, and other innovations
• Build self-sufficiency in your test environment, including basic Git/GitHub skills to pull and run code locally
• Bring insights from training and communications to the Software Engineering team to support continuous process and product improvement
• Serve as first point of contact and 2nd-tier support for our custom software — troubleshoot and resolve where possible, or elevate to the Development Manager with a clear, reproducible bug report in Jira
• Monitor support channels and maintain clear, accurate ticket records from intake through resolution, meeting response-time expectations
• Identify recurring or common issues, document known fixes to reduce repeat tickets and support future self-service, and suggest improvements to address root causes
• Complete other responsibilities as assigned

Conhecimentos

QA testing

Automation tests

Documentation

Communication

Problem solving

Formação académica

B.S. in Engineering or Computer Science

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

SOLV Energy, Inc. seeks a Software QA and Support Engineer to join our Software Engineering Team.

The role focuses on testing our custom software for utility-scale construction management, data monitoring, analytics, and reporting, while providing frontline and 2nd-tier support to internal customers. The position offers fully remote or hybrid work with regular office presence in San Diego, CA or Bend, Oregon.