Remote SMB Account Manager — Grow Renewals & Revenue

Fortive Corporation (SE); Austin (TX); Remote; USD 139,000 - 232,000; Full time

Job summary

Fortive Corporation is seeking an Account Manager for North America SMB Accounts. This remote role focuses on managing a defined book of SMB customers, driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement with internal teams.

You will collaborate with Marketing, Customer Success, and Professional Services to deliver a positive experience. The ideal candidate has 2–4 years in B2B SaaS/account management, strong communication, and CRM

Qualifications

• 2–4 years of account management, inside sales, or customer success within B2B SaaS or software.
• Proven success managing multiple SMB accounts and meeting revenue or retention goals.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools such as Salesforce.

Responsibilities

• Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
• Conduct periodic check-ins to understand customer needs and identify opportunities for improvement.
• Drive contract renewals and identify opportunities for incremental growth within existing accounts.
• Promote additional SaaS modules, features, and services aligned with customer needs.
• Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
• Collaborate with Marketing, Customer Success, and Professional Services to deliver a positive customer experience.

Skills

Account management

Customer success

CRM

Tools

Salesforce

Job description

Fortive Corporation is seeking an Account Manager for North America SMB Accounts. This remote role focuses on managing a defined book of SMB customers, driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement with internal teams.

You will collaborate with Marketing, Customer Success, and Professional Services to deliver a positive experience. The ideal candidate has 2–4 years in B2B SaaS/account management, strong communication, and CRM