Remote Senior Account Manager - NA Large Accounts

Fortive Corporation (SE); Austin (TX); Remote; USD 173,000 - 289,000; Full time

Job summary

Fortive Corporation is seeking an Account Manager for North America Large Accounts with a remote-friendly setup. You will serve as the trusted advisor for strategic customers, drive renewals and expansions, and collaborate with cross-functional teams to deliver tailored software and services across procurement cycles.

The role emphasizes revenue growth, customer retention, and proactive stakeholder engagement to maximize lifetime value in a complex, enterprise SaaS environment.

Qualifications

• 5+ years of experience in account management, enterprise sales, or customer success within B2B SaaS or enterprise software.
• Proven success managing large, complex customer relationships with recurring revenue models.
• Track record of meeting or exceeding revenue and retention targets.
• Strong consultative selling skills and ability to navigate complex procurement processes.
• Experience collaborating cross-functionally and influencing internal stakeholders.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
• Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
• Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
• Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
• Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
• Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
• Work closely with customers to demonstrate the value of additional software modules, features, or services.
• Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.
• Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
• Provide regular reports on account health, revenue performance, and growth opportunities.
• Track and analyze customer buying behavior to refine sales strategies.
• Collaborate with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
• Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
• Communicate customer feedback and feature requests to Product Management to drive improvements.
• Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
• Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
• Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.
• Stay informed about industry trends, competitor offerings, and emerging technologies.
• Educate customers on industry best practices and thought leadership related to their business needs.

Skills

Account management

Enterprise sales

Consultative selling

Cross-functional collaboration

Forecasting & reporting

CRM (Salesforce/HubSpot)

Tools

Salesforce

HubSpot

Job description

Fortive Corporation is seeking an Account Manager for North America Large Accounts with a remote-friendly setup. You will serve as the trusted advisor for strategic customers, drive renewals and expansions, and collaborate with cross-functional teams to deliver tailored software and services across procurement cycles.

The role emphasizes revenue growth, customer retention, and proactive stakeholder engagement to maximize lifetime value in a complex, enterprise SaaS environment.