Remote SMB SaaS Account Manager: Growth & Renewals

Accruent; Austin (TX); On-site; USD 139,000 - 232,000; Full time

Job summary

Accruent seeks an Account Manager for North America SMB Accounts. This remote role focuses on managing a defined SMB book, driving renewals, and identifying growth opportunities across North America. You will collaborate with internal teams to ensure customer success and measurable value.

The ideal candidate has 2–4 years in B2B SaaS or software account management, strong communication, and familiarity with Salesforce. Proactive pipeline management and relationship-building are essential.

Qualifications

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools such as Salesforce.

Responsibilities

• Manage a defined book of SMB accounts and achieve revenue targets.
• Drive contract renewals and identify growth opportunities within existing accounts.
• Collaborate with Marketing, Customer Success, and Professional Services to deliver a positive customer experience.
• Maintain accurate CRM records for forecasts, renewals and pipeline activities.

Skills

Account management

Relationship building

Communication

Tools

Salesforce

Job description

Accruent seeks an Account Manager for North America SMB Accounts. This remote role focuses on managing a defined SMB book, driving renewals, and identifying growth opportunities across North America. You will collaborate with internal teams to ensure customer success and measurable value.

The ideal candidate has 2–4 years in B2B SaaS or software account management, strong communication, and familiarity with Salesforce. Proactive pipeline management and relationship-building are essential.