Remote SMB Account Growth & Renewal Manager

Accruent; Northern (KY); Hybrid; USD 139,000 - 232,000; Full time

Job summary

Accruent is seeking an Account Manager for North America SMB Accounts to manage and grow a defined book of business across North America. The role emphasizes renewals, expansion opportunities, and proactive engagement with customers to ensure satisfaction and value realization.

The ideal candidate will bring 2–4 years in B2B SaaS account management, strong communication skills, and experience with Salesforce.

Qualifications

• 2–4 years in SMB account management or customer success in B2B SaaS.
• Proven ability to renew contracts and grow accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the primary contact for SMB customers, ensuring responsiveness and satisfaction.
• Drive contract renewals and identify opportunities for incremental growth in existing accounts.
• Partner with Customer Success and Support to address issues and maintain high satisfaction levels.
• Maintain accurate CRM records for forecasts, renewals, and pipeline activities.
• Collaborate with Marketing, Customer Success, and Professional Services to enhance the customer experience and capture feedback.
• Stay informed about Accruent offerings and competitive positioning.

Skills

Account management

Relationship building

Communication

Tools

Salesforce

Job description

Accruent is seeking an Account Manager for North America SMB Accounts to manage and grow a defined book of business across North America. The role emphasizes renewals, expansion opportunities, and proactive engagement with customers to ensure satisfaction and value realization.

The ideal candidate will bring 2–4 years in B2B SaaS account management, strong communication skills, and experience with Salesforce.