Hybrid Cloud Account Manager—Growth & Retention Lead

Cloudfirst; Melville (NY); Hybrid; USD 58,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible Time Off

Job summary

CloudFirst is seeking an Account Manager to own day-to-day management, renewals, and growth for a large SMB customer base. This inside role blends account management with customer success, targeting renewals, upsell, and cross-sell opportunities while maintaining 100% net revenue retention.

The position is hybrid, based in Melville, NY, with a monthly net new MRR quota of $3,000 and an OTE structure. 2–5 years of relevant experience and Salesforce familiarity are preferred.

Qualifications

• 2 to 5 years of account management or customer success experience.
• Experience in tech/MSP/SaaS environments preferred.
• Experience using a CRM platform, Salesforce preferred, to manage a book of accounts.
• Strong relationship-building and consultative communication skills.
• Ability to identify and articulate upsell and cross-sell opportunities.

Responsibilities

• Own and manage a large base of SMB CloudFirst accounts, as primary contact for day-to-day needs.
• Maintain 100% net revenue retention across the assigned book.
• Drive month-over-month growth with a $3,000 net new MRR quota.
• Conduct regular outreach to maintain relationships and surface needs.
• Manage renewals and secure renewals ahead of contract expiration.
• Collaborate with Solutions Architects and presales to scope and quote services.
• Maintain accurate Salesforce records and forecast.

Skills

Customer-focused

Relationship-building

Communication skills

Time management

Education

Bachelor's degree preferred but not required

Tools

Salesforce

Job description

CloudFirst is seeking an Account Manager to own day-to-day management, renewals, and growth for a large SMB customer base. This inside role blends account management with customer success, targeting renewals, upsell, and cross-sell opportunities while maintaining 100% net revenue retention.

The position is hybrid, based in Melville, NY, with a monthly net new MRR quota of $3,000 and an OTE structure. 2–5 years of relevant experience and Salesforce familiarity are preferred.