Remote Small-Business Client Success Manager

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Job summary

Arthur J. Gallagher & Co. is seeking a remote Client Service Manager to join our nonprofit small business division and deliver exceptional client support across a diverse portfolio.

You will manage day-to-day accounts, nurture relationships, and collaborate with sales to grow services and coverage. The role emphasizes renewal leadership, compliance, and data integrity while leveraging Gallagher technology to drive efficiency.

Qualifications

• Experience in client service or claims management is required.
• Experience working with non-profits is essential.
• Must hold a Property and Casualty Insurance License.

Responsibilities

• Lead renewal processes to deliver best solutions on time.
• Secure existing business and drive additional services.
• Nurture relationships with buyers and client reps.
• Guide team members in addressing risk management needs.
• Mentor team through feedback and development.
• Conduct audits to ensure compliance and service levels.
• Maintain accurate client data and utilize Gallagher technology.

Skills

Client service

Non-profit experience

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree

High School/GED with experience

Job description

Arthur J. Gallagher & Co. is seeking a remote Client Service Manager to join our nonprofit small business division and deliver exceptional client support across a diverse portfolio.

You will manage day-to-day accounts, nurture relationships, and collaborate with sales to grow services and coverage. The role emphasizes renewal leadership, compliance, and data integrity while leveraging Gallagher technology to drive efficiency.