Remote Client Service Manager: Risk & Relationship Growth

Gallagher; Jacksonville (FL); On-site; Confidential; Full time

Job summary

Gallagher is seeking a remote Client Service Manager to join our small business division and deliver exceptional service to a diverse client base. You will lead renewal conversations, secure existing business, and drive cross-sell opportunities while building trust with client teams.

Collaborate with sales, mentor teammates, and ensure data accuracy and compliance using Gallagher's technology. A background in client service and a valid P&C license are valued, along with strong Microsoft Office

Qualifications

• Bachelor's degree with 1+ years client service and/or claims management experience OR high school with 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills

Relationship Building

Adaptability

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager to join our small business division and deliver exceptional service to a diverse client base. You will lead renewal conversations, secure existing business, and drive cross-sell opportunities while building trust with client teams.

Collaborate with sales, mentor teammates, and ensure data accuracy and compliance using Gallagher's technology. A background in client service and a valid P&C license are valued, along with strong Microsoft Office