Remote Small Business Client Success Leader

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services

Flexible work hours

Training programs

Charitable matching gift program

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a Client Service Manager to join their remote team. This role involves taking the lead in the renewal process, securing business, and nurturing client relationships. The ideal candidate should have a strong client service background, preferably with a Bachelor's degree or equivalent experience, and a Property and Casualty Insurance License. Gallagher offers competitive compensation, diverse benefits, and values inclusion and diversity in the workplace.

Responsibilities

• Take a leadership role in the renewal process to ensure solutions are delivered.
• Secure existing business and drive the sale of additional services.
• Nurture relationships with client representatives.
• Guide team members in addressing client needs.
• Mentor Client Service team members.
• Conduct periodic audits to ensure compliance.
• Maintain accurate client and policy data.
• Use technology to improve productivity.
• Effectively manage multiple competing priorities.

Skills

Develop professional relationships with internal and external partners

Resilient and adaptable mentality

Eagerness to collaborate

Education

Bachelor's degree with minimum 1+ years client service experience OR high school degree/GED with minimum 3+ years client service experience

Property and Casualty Insurance License

Proficiency in Microsoft Office

Job description

Arthur J. Gallagher & Co. (AJG) is seeking a Client Service Manager to join their remote team. This role involves taking the lead in the renewal process, securing business, and nurturing client relationships. The ideal candidate should have a strong client service background, preferably with a Bachelor's degree or equivalent experience, and a Property and Casualty Insurance License. Gallagher offers competitive compensation, diverse benefits, and values inclusion and diversity in the workplace.