Remote Client Service Manager – Nonprofit Renewal

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Gallagher is seeking a Remote Client Service Manager for our non-profit small business division. You will deliver high-quality service to a diverse portfolio of clients, lead renewal conversations, and collaborate with the sales team to expand coverage options.

You will mentor team members, ensure data accuracy in Gallagher's systems, and uphold compliance while leveraging our digital tools to improve productivity and client satisfaction.

Qualifications

• Bachelor's degree or equivalent required.
• High School diploma/GED with 3+ years client service experience accepted.
• Property and Casualty Insurance License required.

Responsibilities

• Lead renewal process to deliver high-quality solutions.
• Secure existing business and upsell additional services.
• Nurture relationships with buyers and client representatives.
• Guide team in addressing client risk management needs.
• Mentor client service staff with feedback and development.
• Conduct audits to ensure compliance and service levels.

Skills

Professional relationships

Resilient/adaptable mindset

Collaborate with Gallagher teams

Education

Bachelor's degree

High School diploma/GED

Property and Casualty Insurance License

Job description

Gallagher is seeking a Remote Client Service Manager for our non-profit small business division. You will deliver high-quality service to a diverse portfolio of clients, lead renewal conversations, and collaborate with the sales team to expand coverage options.

You will mentor team members, ensure data accuracy in Gallagher's systems, and uphold compliance while leveraging our digital tools to improve productivity and client satisfaction.