Remote Client Success & Renewal Manager

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(K) options

Educational expense reimbursement

Paid parental leave

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a remote Client Service Manager for their non-profit small business division. This role is focused on providing exceptional customer service and building strong relationships with clients to manage their accounts effectively.

Key responsibilities include ensuring high-quality solutions are delivered, driving additional sales, and mentoring team members. Ideal candidates should have client service experience, strong adaptability, and a passion for collaboration.

Qualifications

• 1+ years of client service or claims management experience or 3+ years with a GED.
• Experience working with non-profits is required.
• Property and Casualty Insurance License is necessary.

Responsibilities

• Deliver high-quality service to external clients.
• Manage an assigned group of accounts effectively.
• Secure business and drive additional services sales.
• Mentor team members and guide them in client needs.

Skills

Customer service

Relationship building

Adaptability

Collaboration

Claims management

Education

Bachelor's degree

High School diploma/GED

Job description

Arthur J. Gallagher & Co. (AJG) is seeking a remote Client Service Manager for their non-profit small business division. This role is focused on providing exceptional customer service and building strong relationships with clients to manage their accounts effectively.

Key responsibilities include ensuring high-quality solutions are delivered, driving additional sales, and mentoring team members. Ideal candidates should have client service experience, strong adaptability, and a passion for collaboration.