Remote Client Services & Renewal Manager

Gallagher; Gainesville (GA); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a remote Client Service Manager for our small business division to deliver exceptional service to a diverse client base. You will build relationships, work with the sales team to meet goals, and continually seek improvements.

You will lead renewals, secure additional coverage, mentor team members, perform audits to ensure standards, and manage data in Gallagher's systems while leveraging our technology to boost productivity and client outcomes.

Qualifications

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills

Relationship building

Team collaboration

Adaptability

Education

Bachelor's degree + 1+ years

High School + 3+ years

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager for our small business division to deliver exceptional service to a diverse client base. You will build relationships, work with the sales team to meet goals, and continually seek improvements.

You will lead renewals, secure additional coverage, mentor team members, perform audits to ensure standards, and manage data in Gallagher's systems while leveraging our technology to boost productivity and client outcomes.