Remote Sleep Coach — Help Patients Sleep Better

Apria, Inc.; United States; À distance; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Parental leave

Domestic partner benefits

Well-being programs

Résumé du poste

Accendra Health is seeking a Sleep Coach to support patients on CPAP therapy. This remote-based role involves guiding patients through education, troubleshooting, and adherence strategies during their first year of treatment.

You will use usage data and coaching techniques to address barriers, educate on equipment and insurance requirements, and document interactions while maintaining privacy and collaboration with the care team.

Qualifications

• High school diploma or equivalent.
• Experience working with patients diagnosed with OSA is preferred.
• Experience working with various insurance plans, including HMO, PPO, and Medicare, is preferred.

Responsabilités

• Proactively reach out to and respond to patients during their first full year of CPAP therapy.
• Conduct inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
• Help patients identify barriers to using their therapy consistently and provide practical tools and strategies to overcome them.
• Review patient usage information through manufacturer software and use that information to guide meaningful, data-driven conversations.
• Use knowledge of obstructive sleep apnea (OSA) to help patients understand their therapy and the potential benefits of consistent use.
• Provide basic troubleshooting support for PAP and mask equipment and help patients understand how to use their equipment properly.
• Encourage patients to take an active role in their therapy, including downloading and using manufacturer mobile applications.
• Educate patients about insurance requirements, equipment cleaning, and future resupply needs.
• Verify patient demographics, physician information, and communication preferences during patient contacts.
• Accurately document patient interactions, questions, concerns, and next steps in the patient account.
• Share ideas and identify opportunities to improve the patient experience and support business growth in a positive and constructive manner.
• Maintain compliance with HIPAA and company privacy requirements.
• Perform other duties as required.

Connaissances

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic and passionate

Relationship builder

Formation

High school diploma

Outils

Microsoft Office

Manufacturer software

Description du poste

Accendra Health is seeking a Sleep Coach to support patients on CPAP therapy. This remote-based role involves guiding patients through education, troubleshooting, and adherence strategies during their first year of treatment.

You will use usage data and coaching techniques to address barriers, educate on equipment and insurance requirements, and document interactions while maintaining privacy and collaboration with the care team.