Remote Sleep Coach for CPAP Therapy Guidance

Accendra Health; Olympia (WA); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Sleep Coach for a remote-based role serving patients across the United States. You will guide CPAP therapy users, educate them on equipment and insurance requirements, and coach them to develop habits that improve adherence during the first year of treatment.

This position emphasizes patient-centered coaching, clear communication, and the ability to work independently while staying aligned with the care team to ensure accurate documentation and HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• Experience working with patients diagnosed with OSA is preferred.
• Experience working with various insurance plans, including HMO, PPO, and Medicare, is preferred.

Responsibilities

• Proactively reach out to and respond to patients during their first full year of CPAP therapy.
• Conduct inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
• Help patients identify barriers to using their therapy consistently and provide practical tools and strategies to overcome them.
• Review patient usage information through manufacturer software and use that information to guide meaningful, data-driven conversations.
• Use knowledge of obstructive sleep apnea (OSA) to help patients understand their therapy and the potential benefits of consistent use.
• Provide basic troubleshooting support for PAP and mask equipment and help patients understand how to use their equipment properly.
• Encourage patients to take an active role in their therapy, including downloading and using manufacturer mobile applications.
• Educate patients about insurance requirements, equipment cleaning, and future resupply needs.
• Verify patient demographics, physician information, and communication preferences during patient contacts.
• Accurately document patient interactions, questions, concerns, and next steps in the patient account.
• Share ideas and identify opportunities to improve the patient experience and support business growth in a positive and constructive manner.
• Maintain compliance with HIPAA and company privacy requirements.
• Perform other duties as required.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic and Passionate

Relationship Builder

Microsoft Office

Manufacturer software

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Accendra Health is seeking a Sleep Coach for a remote-based role serving patients across the United States. You will guide CPAP therapy users, educate them on equipment and insurance requirements, and coach them to develop habits that improve adherence during the first year of treatment.

This position emphasizes patient-centered coaching, clear communication, and the ability to work independently while staying aligned with the care team to ensure accurate documentation and HIPAA compliance.