Remote Sleep Coach for CPAP Therapy

Apria Healthcare LLC; California (MO); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Parental leave

Well-being programs

Job summary

The Sleep Coach helps CPAP patients build confidence and consistency with their sleep therapy. In this remote-based role, you’ll connect with patients throughout their first year of therapy to answer questions, provide guidance, and help them work through the challenges that can make it difficult to use their equipment consistently.

You’ll use patient usage information, coaching techniques, and your knowledge of sleep therapy to understand each patient’s needs and provide practical solutions.

Qualifications

• High school diploma or equivalent.
• Experience with patients diagnosed with OSA preferred.
• Experience with various insurance plans (HMO, PPO, Medicare) preferred.

Responsibilities

• Proactively and reactively contact patients throughout their first full year of CPAP therapy.
• Make and receive inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
• Identify barriers that may affect a patient’s ability to use their therapy consistently and provide practical tools and solutions.
• Use manufacturer software to review patient usage information and tailor conversations.
• Maintain HIPAA compliance and document patient interactions accurately.

Skills

Patient-Focused

Effective Communicator

Collaborative

Action-Oriented

Energetic and Passionate

Relationship Builder

Education

High school diploma

Tools

MS Office

Manufacturer software

Job description

The Sleep Coach helps CPAP patients build confidence and consistency with their sleep therapy. In this remote-based role, you’ll connect with patients throughout their first year of therapy to answer questions, provide guidance, and help them work through the challenges that can make it difficult to use their equipment consistently.

You’ll use patient usage information, coaching techniques, and your knowledge of sleep therapy to understand each patient’s needs and provide practical solutions.