Remote Sleep Coach - CPAP Therapy Guide & Support

Apria-Healthcare; Los Angeles (CA); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Job summary

Accendra Health, a part of Apria Healthcare brands, is seeking a Sleep Coach to guide patients through CPAP therapy with personalized coaching, education, and adherence support in a remote-based role.

You will work with patients during their first year, reviewing usage data, explaining equipment and insurance requirements, and helping them overcome barriers to consistent therapy while staying connected with the care team.

Qualifications

• High school diploma or equivalent.
• Experience working with patients diagnosed with OSA is preferred.
• Experience with various insurance plans (HMO, PPO, Medicare) is preferred.

Responsibilities

• Proactively reach out to and respond to patients during their first full year of CPAP therapy.
• Conduct inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
• Help patients identify barriers to using their therapy consistently and provide practical tools and strategies to overcome them.
• Review patient usage information through manufacturer software and use that information to guide meaningful, data-driven conversations.
• Use knowledge of obstructive sleep apnea (OSA) to help patients understand their therapy and the potential benefits of consistent use.
• Provide basic troubleshooting support for PAP and mask equipment and help patients understand how to use their equipment properly.
• Encourage patients to take an active role in their therapy, including downloading and using manufacturer mobile applications.
• Educate patients about insurance requirements, equipment cleaning, and future resupply needs.
• Verify patient demographics, physician information, and communication preferences during patient contacts.
• Accurately document patient interactions, questions, concerns, and next steps in the patient account.
• Share ideas and identify opportunities to improve the patient experience and support business growth in a positive and constructive manner.
• Maintain compliance with HIPAA and company privacy requirements.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Relationship Builder

Education

High School Diploma

Tools

Microsoft Office

CPAP software

Mobile apps

Job description

Accendra Health, a part of Apria Healthcare brands, is seeking a Sleep Coach to guide patients through CPAP therapy with personalized coaching, education, and adherence support in a remote-based role.

You will work with patients during their first year, reviewing usage data, explaining equipment and insurance requirements, and helping them overcome barriers to consistent therapy while staying connected with the care team.