Remote Sleep Coach for CPAP Therapy & Adherence

Accendra Health; Boston (MA); A distancia; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Descripción de la vacante

Accendra Health is seeking a Sleep Coach to provide outstanding customer service and product information to CPAP patients about their therapy usage. You will communicate with patients beyond the basics and guide them through adherence challenges using behavior modification techniques.

The role focuses on explaining insurance requirements, proper cleaning and resupply, and empowering patients to stay engaged with their therapy while maintaining HIPAA compliance.

Formación

• High school diploma required.
• Experience with patients diagnosed with OSA preferred.
• Experience with various insurance plans (HMO, PPO, Medicare) preferred.

Responsabilidades

• Proactive and reactive patient outreach for the first full year of CPAP therapy.
• Place and take inbound/outbound calls to coach, educate and encourage CPAP therapy.
• Troubleshoot equipment issues and use manufacturers software to review patient usage data.
• Discuss potential effectiveness of therapy and adherence barriers with patients.
• Understand PAP/mask equipment basics to assist with troubleshooting questions.

Conocimientos

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Educación

High school diploma or equivalent

Herramientas

Access

Excel

PowerPoint

MS Project

Visio

Word

Descripción del empleo

Accendra Health is seeking a Sleep Coach to provide outstanding customer service and product information to CPAP patients about their therapy usage. You will communicate with patients beyond the basics and guide them through adherence challenges using behavior modification techniques.

The role focuses on explaining insurance requirements, proper cleaning and resupply, and empowering patients to stay engaged with their therapy while maintaining HIPAA compliance.