Remote Sleep Coach — CPAP Therapy & Patient Support

Accendra Health, Inc.; United States; Remote; USD 26,000 - 34,000; Full time

Job summary

Accendra Health, Inc. is hiring a Sleep Coach for a remote US-based, full-time role. You will provide exceptional customer service and CPAP patient guidance, focusing on adherence and education.

You will use software tools to review usage data, communicate effectively with patients, and adhere to HIPAA while supporting our mission to bring care to life. The position emphasizes patient-centered coaching, collaboration with the care team, and ongoing education on therapy usage and insurance

Qualifications

• Patient-focused approach to understand patient objectives and tie activities to outcomes.
• Self-starter who acts with minimal supervision and seizes opportunities.
• Collaborative by nature, working across functions and teams.
• Clear written and spoken communication to inform and inspire
• Energetic and passionate about health and well-being.
• Builds relationships to multiply influence within the organization.

Responsibilities

• Outbound and inbound calls to coach and educate CPAP patients on therapy adherence.
• Troubleshoot equipment issues and guide patients using manufacturers software.
• Explain therapy benefits and insurance usage to patients.
• Document demographics, preferences, and discussions accurately.
• Suggest improvements to enhance patient care and business growth.
• Adhere to HIPAA and regulatory requirements.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic and passionate

Relationship builder

Education

High school diploma or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health, Inc. is hiring a Sleep Coach for a remote US-based, full-time role. You will provide exceptional customer service and CPAP patient guidance, focusing on adherence and education.

You will use software tools to review usage data, communicate effectively with patients, and adhere to HIPAA while supporting our mission to bring care to life. The position emphasizes patient-centered coaching, collaboration with the care team, and ongoing education on therapy usage and insurance