Sleep Coach: CPAP Therapy & Adherence Expert

Apria, Inc.; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health seeks a Sleep Coach to provide outstanding customer service and CPAP patient education. You will guide patients through therapy usage, address adherence barriers, and supply resources to improve outcomes. You will also help patients understand insurance requirements, how to use apps, and how to resupply in the future.

The role emphasizes proactive outreach, data-driven coaching, and collaboration across teams to enhance patient care and therapy adherence in a home-care setting.

Qualifications

• High school diploma or equivalent required.
• Experience with sleep apnea patients and insurance plans preferred.
• Good communication and collaboration skills required.

Responsibilities

• Proactively and reactively reach out to CPAP patients for the first year.
• Coach and educate new CPAP patients via inbound/outbound calls.
• Review patient usage data with manufacturer software.
• Explain CPAP therapy benefits and troubleshooting.
• Encourage use of manufacturer mobile apps.
• Document patient demographics and preferences.
• Adhere to HIPAA guidelines.
• Perform other duties as required.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

High school diploma

OSA experience preferred

Insurance plan experience

Tools

Microsoft Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health seeks a Sleep Coach to provide outstanding customer service and CPAP patient education. You will guide patients through therapy usage, address adherence barriers, and supply resources to improve outcomes. You will also help patients understand insurance requirements, how to use apps, and how to resupply in the future.

The role emphasizes proactive outreach, data-driven coaching, and collaboration across teams to enhance patient care and therapy adherence in a home-care setting.