Remote Skincare Support Specialist

Transcom; Indiana (PA); Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Starting pay $17.50 USD

Performance incentives

Direct Deposit / pay cards

Health benefits

401(k) with match

Paid vacation

Equipment provided

Remote work

Career growth

Employee status

Job summary

Transcom is hiring a Customer Service Advisor to support customers from home. You will answer questions about skincare products, explain formulations, and recommend alternatives while handling safety reports and coordinating with influencers.

This is a fully remote, full-time position with a strong emphasis on professionalism and customer care. The role requires excellent English communication, 18+ years old, and the ability to work a structured schedule with high-volume inquiries.

Qualifications

• At least 18 years or older.
• High School Diploma or equivalent.
• Able to pass a criminal background check.
• Able to work full-time 32-40 hours with possible overtime.
• Strong computer knowledge and 25 wpm typing.
• Excellent English written and verbal communication skills.
• Willingness to follow procedures and adhere to policies.
• Experience in skincare/cosmetics customer service preferred.
• Remote work experience preferred.

Responsibilities

• Serve as the friendly voice for customers, answering questions about products and formulations.
• Explain product changes and recommend similar products.
• Handle safety reports and coordinate with influencers or partners for samples.
• Monitor and record user feedback to improve services and products.
• Navigate multiple applications to research solutions while assisting callers.

Skills

Communication skills

Active listening

Typing 25 wpm

Multitasking

Customer service

Empathy

Education

High School Diploma

Job description

Transcom is hiring a Customer Service Advisor to support customers from home. You will answer questions about skincare products, explain formulations, and recommend alternatives while handling safety reports and coordinating with influencers.

This is a fully remote, full-time position with a strong emphasis on professionalism and customer care. The role requires excellent English communication, 18+ years old, and the ability to work a structured schedule with high-volume inquiries.