Remote Skincare Customer Care Advisor

Transcom; South Carolina; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits for you and family

401(k) with employer match

Paid vacation time

Computer equipment provided

Remote work flexibility

Job summary

Transcom is hiring a Customer Service Advisor to support customers from home. You will answer questions about skincare and cosmetics, explain product changes, and recommend alternatives. This role involves handling safety reports and collaborating with influencers.

Strong listening, empathy, and multitasking are essential for success in a structured remote environment. This is a full-time, work-at-home position with paid benefits and options for different pay cycles.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Able to pass a criminal background check.
• Able to work 32–40 hours fully remote with potential overtime.
• Strict adherence to assigned schedule in a structured remote environment.
• Experience in skincare/cosmetics preferred.
• Call center and/or work-from-home experience preferred.

Responsibilities

• Answer questions about products and formulations and provide recommendations.
• Explain changes in product formulations and inform customers about similar products.
• Handle safety reports and communicate with influencers/partners about collaborations or samples.
• Monitor and record user feedback to improve services and products.

Skills

Excellent English communication

Active listening

Multitasking

Conflict resolution

Remote work experience

Typing 25 wpm

Skincare knowledge

Job description

Transcom is hiring a Customer Service Advisor to support customers from home. You will answer questions about skincare and cosmetics, explain product changes, and recommend alternatives. This role involves handling safety reports and collaborating with influencers.

Strong listening, empathy, and multitasking are essential for success in a structured remote environment. This is a full-time, work-at-home position with paid benefits and options for different pay cycles.