Remote ServiceTitan Implementation Lead

Power Champions; Greer (SC); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

PTO

Training & development

Career progression

Job summary

PowerChampions is seeking a Process & Implementation Manager to lead enterprise-wide deployment, adoption, and continuous optimization of ServiceTitan across our multi-location operations. This remote role prioritizes SC/NC-based candidates to support depot travel and business operations.

You will own end-to-end ServiceTitan implementations, design scalable workflows, and train field technicians and staff to drive adoption and efficiency across depots as the organization grows.

Qualifications

• 5+ years of experience in software implementation, business operations, systems deployment, or process improvement
• Hands-on ServiceTitan experience, including platform configuration, implementation, administration, and ongoing optimization
• Proven success leading end-to-end software implementations, from planning and configuration through training, launch, and post-implementation support
• Experience leading change management initiatives, driving user adoption, training, and continuous process improvement
• Demonstrated ability to build scalable processes and operational workflows in fast-growing or evolving organizations
• Experience establishing systems and processes from the ground up, creating standardized ways of working across multiple locations
• Strong project management, communication, and cross-functional collaboration skills
• Ability to balance strategic thinking with hands‑on execution in a fast‑paced, high‑growth environment

Responsibilities

• Own ServiceTitan implementation and rollout: Lead end-to-end deployments at each depot, from scoping and configuration through go-live and post-launch stabilization.
• Serve as the main liaison with ServiceTitan and the internal platform owner: Act as the in-house ServiceTitan subject matter expert and ongoing point of contact for every depot, handling configuration changes, troubleshooting, and day-to-day optimization as an internal customer success resource for the business.
• Establish core operating processes: Design and standardize the workflows that run on ServiceTitan, including inventory management, the sales to operations handoff, new customer setup and onboarding, dispatch, and the job to invoice flow.
• Drive change management and adoption: Build and deliver training for field technicians, office staff, and depot managers; establish support rhythms and feedback loops that sustain adoption long after go-live.
• Build scalable playbooks: Document SOPs, onboarding playbooks, and configuration standards that can be replicated at every new depot without reliance on outside consultants.
• Support ongoing operations: Serve as the escalation point for platform issues across all locations, monitor usage and data quality, and continuously refine processes as the business grows.
• Collaborate cross-functionally: Partner with operations, sales, and finance so that ServiceTitan configuration reflects real-world workflows and reporting requirements.
• Build the function over time: Establish the team structure, tooling, and success metrics needed to support a growing portfolio of depots.

Job description

PowerChampions is seeking a Process & Implementation Manager to lead enterprise-wide deployment, adoption, and continuous optimization of ServiceTitan across our multi-location operations. This remote role prioritizes SC/NC-based candidates to support depot travel and business operations.

You will own end-to-end ServiceTitan implementations, design scalable workflows, and train field technicians and staff to drive adoption and efficiency across depots as the organization grows.