ServiceTitan Implementation Lead & Process Architect

Ferretti Search; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Ferretti Search is seeking a ServiceTitan Implementation & Process Manager to lead a Southeast rollout, owning the implementation, configuring the system to fit business needs, and establishing consistent procedures across locations. The role is hands-on and starts as an individual contributor with potential to grow a small team.

The ideal candidate has 5+ years in software implementation and ServiceTitan experience, with strong project management, training, and cross-functional collaboration

Qualifications

• At least five years of experience in software implementation, business operations, systems management, or process improvement.
• Direct experience implementing, configuring, and administering ServiceTitan.
• Experience managing software implementations through planning, configuration, testing, training, launch, and continued support.
• Background within field services, skilled trades, or a comparable service-based industry.
• Experience creating SOPs and introducing consistent processes across multiple teams or locations.
• Ability to train and support field employees, office staff, and operational leaders.
• Strong project management, communication, problem-solving, and cross-functional collaboration skills.

Responsibilities

• Lead ServiceTitan implementations across multiple operating locations, from initial requirements through launch and post-launch support.
• Translate operational needs into effective system configurations and workflows.
• Establish consistent procedures for customer setup, scheduling, dispatch, inventory, work orders, internal handoffs, and billing.
• Coordinate system testing, location readiness, user training, issue resolution, and launch activities.
• Create SOPs, training resources, and implementation guides that can be reused across current and future locations.
• Serve as the primary internal resource for ServiceTitan administration, configuration updates, troubleshooting, and vendor coordination.
• Monitor platform usage, data accuracy, and user adoption while identifying opportunities to improve performance.
• Partner with operations, sales, finance, and leadership to ensure ServiceTitan supports daily operations and business reporting needs.

Skills

ServiceTitan implementation

System configuration

SOP creation

Cross-functional collaboration

Training & support

Project management

Field services knowledge

Tools

ServiceTitan

Job description

Ferretti Search is seeking a ServiceTitan Implementation & Process Manager to lead a Southeast rollout, owning the implementation, configuring the system to fit business needs, and establishing consistent procedures across locations. The role is hands-on and starts as an individual contributor with potential to grow a small team.

The ideal candidate has 5+ years in software implementation and ServiceTitan experience, with strong project management, training, and cross-functional collaboration