Remote Enterprise Customer Success Leader

ServiceTitan, Inc.; United States; On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental and vision insurance

Parental leave and fertility support

Equity and bonus programs

Job summary

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to manage a portfolio of ~35 high-touch Enterprise accounts across North America.

You will cultivate executive relationships, drive maximum product value, and identify expansion opportunities through data-driven insights. You will collaborate with product and service teams to continually enhance the customer experience, mentor junior teammates, and contribute to a premium, growth-oriented customer success culture.

Qualifications

• 4+ years in account and/or project management in a customer-facing role.
• Ability to manage multiple projects with strong attention to detail.
• Self-starter, entrepreneurial, fast-paced, team player.
• Interest in analyzing data sets and solving problems.

Responsibilities

• Develop and manage a portfolio of Enterprise accounts with high-touch complexity.
• Build senior-level relationships and drive premium customer experience.
• Analyze usage data and identify actionable insights for value expansion.
• Collaborate with cross-functional teams to improve product and processes.

Skills

Account management

Project management

Customer facing

Data analysis

Communication

Leadership

Job description

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to manage a portfolio of ~35 high-touch Enterprise accounts across North America.

You will cultivate executive relationships, drive maximum product value, and identify expansion opportunities through data-driven insights. You will collaborate with product and service teams to continually enhance the customer experience, mentor junior teammates, and contribute to a premium, growth-oriented customer success culture.