ServiceTitan Implementation & Process Manager

Ferretti Search; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Ferretti Search is seeking a ServiceTitan Implementation & Process Manager to lead a Southeast rollout, owning the implementation, configuring the system to fit business needs, and establishing consistent procedures across locations. The role is hands-on and starts as an individual contributor with potential to grow a small team.

The ideal candidate has 5+ years in software implementation and ServiceTitan experience, with strong project management, training, and cross-functional collaboration

Qualifications

• At least five years of experience in software implementation, business operations, systems management, or process improvement.
• Direct experience implementing, configuring, and administering ServiceTitan.
• Experience managing software implementations through planning, configuration, testing, training, launch, and continued support.
• Background within field services, skilled trades, or a comparable service-based industry.
• Experience creating SOPs and introducing consistent processes across multiple teams or locations.
• Ability to train and support field employees, office staff, and operational leaders.
• Strong project management, communication, problem-solving, and cross-functional collaboration skills.

Responsibilities

• Lead ServiceTitan implementations across multiple operating locations, from initial requirements through launch and post-launch support.
• Translate operational needs into effective system configurations and workflows.
• Establish consistent procedures for customer setup, scheduling, dispatch, inventory, work orders, internal handoffs, and billing.
• Coordinate system testing, location readiness, user training, issue resolution, and launch activities.
• Create SOPs, training resources, and implementation guides that can be reused across current and future locations.
• Serve as the primary internal resource for ServiceTitan administration, configuration updates, troubleshooting, and vendor coordination.
• Monitor platform usage, data accuracy, and user adoption while identifying opportunities to improve performance.
• Partner with operations, sales, finance, and leadership to ensure ServiceTitan supports daily operations and business reporting needs.

Skills

ServiceTitan implementation

System configuration

SOP creation

Cross-functional collaboration

Training & support

Project management

Field services knowledge

Tools

ServiceTitan

Job description

Our client is a growing, multi-location field services organization seeking a ServiceTitan Implementation & Process Manager to lead a new platform rollout across its Southeast operations.

This person will own the implementation process, configure the system around business needs, and establish consistent operating procedures across multiple locations. The role will support employees through system testing, training, launch, and ongoing use while serving as the organization’s primary internal ServiceTitan resource.

This is a hands-on position for someone who already understands ServiceTitan and can contribute with limited training. The role will initially operate as an individual contributor, with the opportunity to build and lead a small team as the organization expands.

KEY RESPONSIBILITIES

• Lead ServiceTitan implementations across multiple operating locations, from initial requirements through launch and post-launch support.
• Translate operational needs into effective system configurations and workflows.
• Establish consistent procedures for customer setup, scheduling, dispatch, inventory, work orders, internal handoffs, and billing.
• Coordinate system testing, location readiness, user training, issue resolution, and launch activities.
• Create SOPs, training resources, and implementation guides that can be reused across current and future locations.
• Serve as the primary internal resource for ServiceTitan administration, configuration updates, troubleshooting, and vendor coordination.
• Monitor platform usage, data accuracy, and user adoption while identifying opportunities to improve performance.
• Partner with operations, sales, finance, and leadership to ensure ServiceTitan supports daily operations and business reporting needs.

QUALIFICATIONS

• At least five years of experience in software implementation, business operations, systems management, or process improvement.
• Direct experience implementing, configuring, and administering ServiceTitan.
• Experience managing software implementations through planning, configuration, testing, training, launch, and continued support.
• Background within field services, skilled trades, or a comparable service-based industry.
• Experience creating SOPs and introducing consistent processes across multiple teams or locations.
• Ability to train and support field employees, office staff, and operational leaders.
• Strong project management, communication, problem-solving, and cross-functional collaboration skills.

WHY JOIN

• Take ownership of a new system rollout with significant visibility across the organization.
• Build the processes, documentation, and support structure for a growing business.
• Work directly with operational and functional leaders.
• Help shape and eventually lead a dedicated systems and implementation team.