Implementation Consultant I — Flexible Go-Live & Support

ServiceTitan, Inc.; Northern (KY); Hybrid; USD 59,000 - 95,000; Full time

Benefits offered by this job

Flextime

Comprehensive onboarding

Leadership training

Bonusly

Health benefits

Equity

Job summary

ServiceTitan, Inc. is seeking an Implementation Consultant I to lead customers through a five‑week implementation program, acting as the primary contact for processes and workflows. You will manage materials, keep go-live on track, and address risks to ensure a successful deployment.

The role requires strong project management, excellent customer relationships, and familiarity with SaaS models. Prior ServiceTitan software experience is a plus, with a focus on delivering practical, repeatable

Qualifications

• 2+ years of relevant experience preferred or Home Service industry knowledge and experience.
• Critical thinking skills with experience in troubleshooting software issues.
• Experience with ServiceTitan software a big plus.
• Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail.
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service.
• Familiarity with SaaS business models a plus.

Responsibilities

• Serve as a process and workflow-focused point of contact for customers during 5 week implementation program
• Prepare, update, and manage project management materials
• Keep all customers on track to go-live within their agreed-upon schedule
• Manage various forms of risk that would prevent customers from going live within predetermined schedule
• Conduct live working sessions with customers, demonstrating best practices and critical features for go live
• Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort
• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

Skills

2+ years experience

Critical thinking

ServiceTitan software

Project management

Customer relationships

SaaS familiarity

Job description

ServiceTitan, Inc. is seeking an Implementation Consultant I to lead customers through a five‑week implementation program, acting as the primary contact for processes and workflows. You will manage materials, keep go-live on track, and address risks to ensure a successful deployment.

The role requires strong project management, excellent customer relationships, and familiarity with SaaS models. Prior ServiceTitan software experience is a plus, with a focus on delivering practical, repeatable