Process and Implementation Manager

PowerChampions; South Carolina; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

100% company-paid Medical, Dental, and

Vision coverage

401(k) with company match

PTO

Technical training

Job summary

PowerChampions is seeking a Process & Implementation Manager to lead the enterprise-wide deployment, adoption, and optimization of ServiceTitan across our multi-location organization. This remote role requires driving deployments, training, and standardized workflows with NC/SC travel support.

You will own platform administration, partner with operations, sales, and finance, and build a growing internal team to sustain efficiency and excellence across depots.

Qualifications

• 5+ years in software implementation, operations, or process improvement.
• Hands-on ServiceTitan experience including configuration and administration.
• Proven track record leading end-to-end software implementations and user adoption.
• Experience leading change management and scalable processes across locations.
• Ability to build standardized workflows and operate in fast-growing environments.
• Experience creating standardized, ground-up systems and processes.

Responsibilities

• Own ServiceTitan implementation and rollout at depots from scoping to go-live.
• Act as the internal ServiceTitan SME and primary point of contact for depots.
• Design and standardize workflows: inventory, handoffs, onboarding, dispatch, invoicing.
• Lead training for field technicians, office staff, and managers; sustain adoption.
• Develop scalable SOPs, onboarding playbooks, and configuration standards.
• Monitor usage, data quality, and continuously refine processes.

Skills

Process design

Project management

Change management

Cross-functional collaboration

Training & coaching

Stakeholder communication

Problem solving

Tools

ServiceTitan

Job description

We are seeking a Process & Implementation Manager to lead the enterprise-wide deployment, adoption, and continuous optimization of ServiceTitan across our rapidly growing, multi-location organization. This is a highly visible, high-impact opportunity to build our operating foundation from the ground up. As our first dedicated systems and process leader, you will drive ServiceTitan implementations across each depot, own the platform's ongoing administration, and design scalable, standardized workflows that enable every location to operate with consistency, efficiency, and excellence.

This is a remote role. Preference will be given to candidatesresidinginNorth Carolina or South Carolinato support travel to depot locations and business operations.

What you'll do

• Own ServiceTitan implementation and rollout: Lead end-to-end deployments at each depot, from scoping and configuration through go-live and post-launch stabilization.
• Serve as the main liaison with ServiceTitan and the internal platform owner: Act as the in-house ServiceTitan subject matter expert and ongoing point of contact for every depot, handling configuration changes, troubleshooting, and day-to-day optimization as an internal customer success resource for the business.
• Establish core operating processes: Design and standardize the workflows that run on ServiceTitan, including inventory management, the sales to operations handoff, new customer setup and onboarding, dispatch, and the job to invoice flow.
• Drive change management and adoption: Build and deliver training for field technicians, office staff, and depot managers; establish support rhythms and feedback loops that sustain adoption long after go-live.
• Build scalable playbooks: Document SOPs, onboarding playbooks, and configuration standards that can be replicated at every new depot without reliance on outside consultants.
• Support ongoing operations: Serve as the escalation point for platform issues across all locations, monitor usage and data quality, and continuously refine processes as the business grows.
• Collaborate cross-functionally: Partner with operations, sales, and finance so that ServiceTitan configuration reflects real-world workflows and reporting requirements.
• Build the function over time: Establish the team structure, tooling, and success metrics needed to support a growing portfolio of depots.

Minimum Qualifications

• 5+ years of experience in software implementation, business operations, systems deployment, or process improvement
• Hands-on ServiceTitan experience, including platform configuration, implementation, administration, and ongoing optimization
• Proven success leading end-to-end software implementations, from planning and configuration through training, launch, and post-implementation support
• Experience leading change management initiatives, driving user adoption, training, and continuous process improvement
• Demonstrated ability to build scalable processes and operational workflows in fast-growing or evolving organizations
• Experience establishing systems and processes from the ground up, creating standardized ways of working across multiple locations
• Strong project management, communication, and cross-functional collaboration skills
• Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment

Preferred Qualifications

• Experience in a field service or skilled trades environment, such as generator services, HVAC, electrical, or mechanical services
• Background in customer success, software implementation, business operations, or process improvement
• Experience developing and analyzing reports, dashboards, and operational metrics within ServiceTitan
• Proven success supporting software implementations across multiple locations or operating sites
• Familiarity with integrated business systems, including accounting, payroll, CRM, and other enterprise platforms, with an understanding of how data flows between systems
• Experience in technology integration withServiceTitan(i.e., plug-ins)
• Experience designing and delivering training programs while driving user adoption among field-based and non-desk employees

Travel:

Up to 25%is required to support implementations, depot go-lives, training, and post-launch support. Travel will vary based on the implementation schedule and evolving business needs.

What Makes You a Great Fit

You will thrive in this role if you:

• Enjoy building processes, systems, and structure from the ground up
• Excel in fast-paced, high-growth environments where priorities evolve and no two days are the same
• Bring clarity and organization to complex or ambiguous situations
• Build strong partnerships and communicate effectively across all levels of the organization
• Take ownership, solve problems proactively, and drive initiatives to completion
• Are passionate about continuous improvement and finding better ways of working
• Are eager to grow your career and take on increasing leadership responsibilities

At PowerChampions, we invest in our people by offering a competitive benefits package designed to support your health, financial well-being, and work-life balance.

Benefits include:

• 100% company-paid Medical, Dental, and Vision coverage (Basic Plan) for the employee and their eligible dependents
• 401(k) with company match
• Paid Time Off (PTO)
• Ongoing technical training and professional development
• Career advancement opportunities within a growing organization

Who We Are

PowerChampions is a best-in-class commercial critical power services platform, one that puts people first and delivers exceptional customer service. We offer commercial generator services including generator sales and installation, maintenance, and emergency repairs for hospitals, data centers, manufacturing plants, and other critical infrastructure facilities.