Remote ServiceNow Process Consultant

Tata Consultancy Services; San Antonio (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Tata Consultancy Services in the United States is seeking a senior ServiceNow consultant to lead and shape implementations. You will leverage AI to optimize workflows, guide less complex teams, and specialize in 1–2 ServiceNow offerings to advance your career.

You will translate business requirements into configuration, write user stories, mentor junior staff, share best practices across the BPC community, and maintain certifications while delivering customer-focused solutions remotely.

Qualifications

• Experience leveraging AI to optimize work processes and automate workflows.
• 8+ years progressive professional services experience.
• Willingness to travel up to 50%.
• ServiceNow certifications in aligned workflows.
• Ability to independently drive projects and collaborate.
• Ability to articulate AI system design and ethics clearly.

Responsibilities

• Lead less complex and smaller teams as functional solution lead.
• Specialize in 1-2 ServiceNow offerings for career advancement.
• Translate complex business requirements into configuration needs and write user stories.
• Coach and mentor junior team members and share learnings.
• Contribute leading practices and provide platform expertise.
• Maintain skills and certifications in workflows.

Skills

AI in workflows

Travel up to 50%

ServiceNow

AI ethics

Independent leadership

Collaboration

AI-driven optimization

Productivity improvement

Domain expertise

Solution architecture

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Tata Consultancy Services in the United States is seeking a senior ServiceNow consultant to lead and shape implementations. You will leverage AI to optimize workflows, guide less complex teams, and specialize in 1–2 ServiceNow offerings to advance your career.

You will translate business requirements into configuration, write user stories, mentor junior staff, share best practices across the BPC community, and maintain certifications while delivering customer-focused solutions remotely.