Remote ServiceNow Business Analyst & Process Consultant

NTT DATA North America; Plano (TX); On-site; USD 103,000 - 131,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSAs/HSAs

Life Insurance

AD&D Insurance

Disability Insurance

Paid Time Off

Employee Assistance

401k with match

Voluntary Benefits

Job summary

NTT DATA North America seeks a ServiceNow Business Analyst to lead client engagements from discovery through delivery. This remote role requires collaboration with IT leaders, process owners, and delivery teams to optimize ServiceNow implementations.

The candidate will gather requirements, map processes, develop test plans, and facilitate UAT while driving adoption through effective training and job aids. Strong communication and stakeholder management are essential.

Qualifications

• 5+ years of experience in ServiceNow consulting and hands-on experience with multiple modules.
• 5+ years of experience in business analysis including requirements gathering and stakeholder engagement.
• Proven ability to lead client workshops and translate needs into actionable solutions.

Responsibilities

• Lead functional discovery sessions and workshops to define client-specific solutions.
• Advise on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM and more.
• Capture and document requirements, develop end-to-end process flows, and support testing and go-live.

Skills

ServiceNow Consulting

Business Analysis

Agile / Scrum

Job description

NTT DATA North America seeks a ServiceNow Business Analyst to lead client engagements from discovery through delivery. This remote role requires collaboration with IT leaders, process owners, and delivery teams to optimize ServiceNow implementations.

The candidate will gather requirements, map processes, develop test plans, and facilitate UAT while driving adoption through effective training and job aids. Strong communication and stakeholder management are essential.