Remote ServiceNow ITSM Developer | ITIL Expert

Red River; Nashville (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

Red River seeks a highly experienced ServiceNow ITSM Developer to design, develop, and operate the ITSM solutions on the ServiceNow platform for a remote US-based role. The position emphasizes scalable, low-friction user experiences and ITIL-aligned processes.

The ideal candidate will bring 7+ years of ServiceNow ITSM expertise, active Secret clearance, and hands-on work with SOW, incident/change/problem, service catalog, and integrations.

Qualifications

• 7+ years of ServiceNow experience focused on ITSM modules.
• Active Secret Clearance.
• Experience with ServiceNow Service Operations Workspace (SOW).
• Strong development experience with ITSM modules and scripting.

Responsibilities

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules.
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Optimize Service Catalog items and workflows for usability and adoption.
• Collaborate with stakeholders to simplify workflows and improve user experience.
• Support incident triage, root cause analysis, and platform stability.
• Maintain development standards and governance alignment.
• Support integrations (e.g., SAP).
• Participate in testing, deployment, and support.
• Troubleshoot platform issues and provide resolutions.

Skills

ServiceNow ITSM

SOW experience

ITIL knowledge

Production support

ITSM scripting

Job description

Red River seeks a highly experienced ServiceNow ITSM Developer to design, develop, and operate the ITSM solutions on the ServiceNow platform for a remote US-based role. The position emphasizes scalable, low-friction user experiences and ITIL-aligned processes.

The ideal candidate will bring 7+ years of ServiceNow ITSM expertise, active Secret clearance, and hands-on work with SOW, incident/change/problem, service catalog, and integrations.