Remote ServiceNow CRM Architect - Customer Transformation

SwissPeak Partners GmbH; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Fully remote

Job summary

SwissPeak Partners GmbH is seeking experienced ServiceNow CRM Architects, Senior Consultants and CRM Specialists to join its growing international team. The roles are fully remote, with opportunities across multiple international markets, including the United States.

We look for professionals who combine strong ServiceNow and CRM expertise with a strategic, consulting mindset and a customer-focused approach.

Qualifications

• Several years of experience with ServiceNow.
• Strong CRM expertise, including Customer Service Management.

Responsibilities

• Designing and developing ServiceNow CRM solutions and architectures
• Leading architecture, implementation and development of ServiceNow CRM platforms
• Advising customers on optimization and digitalization of their customer processes and experience
• Translating complex business requirements into scalable technical solutions
• Designing innovative solutions across CRM and customer service environments
• Collaborating with customers, stakeholders and technical teams
• Contributing expertise to complex customer transformation projects
• Acting as a trusted advisor throughout the project lifecycle

Skills

ServiceNow

CRM

Customer Service Management

Architectural design

Consulting

Job description

SwissPeak Partners GmbH is seeking experienced ServiceNow CRM Architects, Senior Consultants and CRM Specialists to join its growing international team. The roles are fully remote, with opportunities across multiple international markets, including the United States.

We look for professionals who combine strong ServiceNow and CRM expertise with a strategic, consulting mindset and a customer-focused approach.