ServiceNow CRM Architect

SwissPeak Partners GmbH; United States; À distance; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Fully remote

Résumé du poste

SwissPeak Partners GmbH is seeking experienced ServiceNow CRM Architects, Senior Consultants and CRM Specialists to join its growing international team. The roles are fully remote, with opportunities across multiple international markets, including the United States.

We look for professionals who combine strong ServiceNow and CRM expertise with a strategic, consulting mindset and a customer-focused approach.

Qualifications

• Several years of experience with ServiceNow.
• Strong CRM expertise, including Customer Service Management.

Responsabilités

• Designing and developing ServiceNow CRM solutions and architectures
• Leading architecture, implementation and development of ServiceNow CRM platforms
• Advising customers on optimization and digitalization of their customer processes and experience
• Translating complex business requirements into scalable technical solutions
• Designing innovative solutions across CRM and customer service environments
• Collaborating with customers, stakeholders and technical teams
• Contributing expertise to complex customer transformation projects
• Acting as a trusted advisor throughout the project lifecycle

Connaissances

ServiceNow

CRM

Customer Service Management

Architectural design

Consulting

Description du poste

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow CRM Architects, Senior Consultants and CRM Specialists to join their growing international team. Our client is very well positioned within the ServiceNow ecosystem and is recognised as a leading partner in the CRM across international markets. They work with organisations on complex customer transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow CRM solutions.

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and CRM expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

• Designing and developing ServiceNow CRM solutions and architectures
• Taking a leading role in the architecture, implementation and further development of ServiceNow CRM platforms
• Advising customers on the optimisation and digitalisation of their customer processes and customer experience
• Translating complex business and customer requirements into scalable technical solutions
• Designing innovative solutions across CRM and customer service environments
• Working closely with customers, business stakeholders and technical teams
• Contributing your expertise to complex customer transformation and digitalisation projects
• Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

• Several years of experience working with ServiceNow
• Strong experience in ServiceNow CRM, Customer Service Management or other customer-focused ServiceNow solutions
• Experience as a ServiceNow Architect, Technical Architect, Solution Architect or Senior Consultant
• Strong understanding of CRM processes, customer journeys and customer experience
• Experience designing and implementing complex and scalable platform solutions
• The ability to understand customer requirements and translate them into effective technical solutions
• Strong consulting, communication and stakeholder management skills
• Experience working with complex customer or international environments would be an advantage

Languages

• German and English, orFrench and English

Location

• SwitzerlandGermanyFranceUnited KingdomIrelandUnited States

Working Model

• Fully remote

Employment Options

• Permanent employmentContracting / freelance opportunities