Remote ServiceNow Solutions Architect, Global Impact

ServiceNow; New York (NY); Remote; USD 140,000 - 190,000; Full time

Job summary

ServiceNow is seeking a Solution Architect for the Global Impact team to design scalable, enterprise-grade ServiceNow solutions addressing complex challenges for non-profits worldwide.

You will lead architecture, design, and governance, partner with clients and delivery teams, and guide integration strategies. This remote role emphasizes collaboration with stakeholders and executive sponsors to deliver mission-aligned outcomes.

Qualifications

• Bachelor's degree or equivalent professional experience in CS/IT/Engineering.
• ServiceNow CSA certification is required.
• ServiceNow CAD certification is required.
• ServiceNow CIS-ITSM certification is required.
• Two additional ServiceNow CIS certifications (ITOM/ITAM/ITBM/CSM/FSM/HRSD/SecOps) are preferred.
• Experience in multiple ServiceNow implementations across enterprise environments.
• 3+ years of solution architecture experience on the ServiceNow platform.
• Strong knowledge of ServiceNow scripting, integrations, APIs, web services, and platform architecture.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead solution architecture and technical design for Global Impacts technology donation implementations and platform enhancements.
• Lead Human Centered Design workshops and provide guidance on art of the possible.
• Define platform, integration, and application architecture while ensuring alignment with enterprise standards, mission and business requirements.
• Partner with clients and project teams to translate business and mission needs into scalable ServiceNow solutions.
• Provide guidance on configuration, customization, governance, and technical debt management.
• Evaluate integration approaches and recommend architecture patterns that support future scalability and maintainability.
• Facilitate collaboration between technical and business stakeholders to drive successful project outcomes.
• Support implementation teams through design reviews, technical guidance, and solution validation.

Skills

Solution architecture

Scripting & Integrations

APIs & Web services

Platform architecture

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

CSA (ServiceNow)

CAD (ServiceNow)

CIS-ITSM

CIS certifications (ITOM/ITAM/ITBM/CSM/FSM/HRSD/SecOps)

Job description

ServiceNow is seeking a Solution Architect for the Global Impact team to design scalable, enterprise-grade ServiceNow solutions addressing complex challenges for non-profits worldwide.

You will lead architecture, design, and governance, partner with clients and delivery teams, and guide integration strategies. This remote role emphasizes collaboration with stakeholders and executive sponsors to deliver mission-aligned outcomes.