Remote ServiceNow Architect — SAP/ITSM Specialist

HCL Technologies Limited; United States; Remote; USD 131,000 - 193,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pharmacy

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an experienced SAP ServiceNow Architect to lead end-to-end ServiceNow solutions across ITSM, ITOM, HRSD, CMDB, and more. You will define standards, governance, and roadmaps, collaborating with stakeholders to guide platform strategy and integrations with SAP, Salesforce, AWS, and Azure.

The role requires mentoring teams and driving upgrades and automation. The position is remote in the United States, offering a high-value compensation package and extensive benefits.

Qualifications

• ServiceNow CSA/CIS/CAD/CTA certifications are required or preferred.
• ITIL Foundation certification is desirable.
• Strong knowledge of ServiceNow modules and integrations.

Responsibilities

• Lead end-to-end ServiceNow architecture, design and implementation (ITSM, ITOM, ITBM/SPM, HRSD, CMDB).
• Define architecture standards, governance, patterns and best practices (CSDM).
• Create high/low-level designs, diagrams and technical specs for deployments.
• Collaborate with stakeholders to define platform roadmaps and direction.
• Mentor developers and conduct architecture reviews.
• Architect and implement integrations with LDAP/AD, SAP, Salesforce, AWS, Azure, and more.
• Design scalable custom apps, workflows, portals and automation solutions.
• Lead upgrades, patching, and release planning for ServiceNow.

Skills

CSA

CIS – ITSM, ITOM, ITAM, HRSD

CAD

CTA – Certified Technical Architect

ITIL Foundation

Job description

HCLTech is seeking an experienced SAP ServiceNow Architect to lead end-to-end ServiceNow solutions across ITSM, ITOM, HRSD, CMDB, and more. You will define standards, governance, and roadmaps, collaborating with stakeholders to guide platform strategy and integrations with SAP, Salesforce, AWS, and Azure.

The role requires mentoring teams and driving upgrades and automation. The position is remote in the United States, offering a high-value compensation package and extensive benefits.