Remote Change & Enablement Lead for ServiceNow

Cognizant Technology Solutions Corporation; Annapolis (MD); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to ensure new ServiceNow processes are understood, adopted, and sustained by users. You will guide process owners, trainers, and delivery teams from go-live through steady-state operations.

You will design and deliver training materials, lead enablement activities, and collaborate with stakeholders to identify gaps and adjust the enablement strategy for large-scale enterprise transformations.

Qualifications

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Ability to develop role-based process guidance and training materials.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client teams.

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Skills

Change management

Enablement

User adoption

ServiceNow

Education

Prosci CC Practitioner

ACMP CCMP

ServiceNow CSA

Tools

Train-the-Trainer

Instructional design

Digital adoption tools

ServiceNow

Job description

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to ensure new ServiceNow processes are understood, adopted, and sustained by users. You will guide process owners, trainers, and delivery teams from go-live through steady-state operations.

You will design and deliver training materials, lead enablement activities, and collaborate with stakeholders to identify gaps and adjust the enablement strategy for large-scale enterprise transformations.