Hybrid NYC: Service Transformation Specialist

Oscar Health, Inc.; New York (NY); Híbrido; USD 97.000 - 127.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

11 paid holidays

Paid time off

401(k) plan

Descripción de la vacante

Oscar Health, Inc. in New York is hiring an Associate, Service Transformation to drive service-forward initiatives within the Concierge Optimization team. You'll partner with business and tech teams to improve contact-center processes, workflows, and member experiences.

You will report to the Senior Director, Member & Provider Services and operate in a hybrid New York office with three in-office days weekly, shaping program delivery, stakeholder alignment, and risk mitigation across initiatives.

Formación

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years in operations, health insurance, data analysis, engineering or consulting.
• 2+ years using data tools (Excel, SQL, Python) or similar.
• 2+ years end-to-end project management.
• 2+ years designing and improving workflows with procedures.
• 2+ years Lean Six Sigma or Theory of constraints.

Responsabilidades

• Lead end-to-end cross-functional implementations with project plans and stakeholder engagement.
• Evaluate departmental performance through data collection and metrics.
• Collaborate with partner groups to enable change management and risk mitigation.
• Mentor team members and support growth.
• Ensure compliance with relevant laws and regulations.

Conocimientos

Data analysis

Project management

Workflow design

Lean Six Sigma

Theory of constraints

Educación

Bachelor's degree or 3+ years commensurate experience

Herramientas

Excel

SQL

Python

Descripción del empleo

Oscar Health, Inc. in New York is hiring an Associate, Service Transformation to drive service-forward initiatives within the Concierge Optimization team. You'll partner with business and tech teams to improve contact-center processes, workflows, and member experiences.

You will report to the Senior Director, Member & Provider Services and operate in a hybrid New York office with three in-office days weekly, shaping program delivery, stakeholder alignment, and risk mitigation across initiatives.