Senior AV Technician - Smart Space & Client Solutions

Daisy co; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid vacation and sick leave

Certification support

Job summary

Daisy is seeking a Senior Service Technician to be the primary client contact for smart space systems across field sites. You will troubleshoot, maintain, and optimize AV and related technologies, ensuring world-class service and reliable performance.

With a minimum of 3 years of hands-on AV experience, you will lead with strong technical skills, engage customers, coordinate service activities, and drive continuous improvement while upholding safety and quality standards.

Qualifications

• 3 years of direct Audio Video (AV) experience — required.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.

Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Skills

AV experience

Networking

Control4 Certification

Education

High school diploma or equivalent

Job description

Daisy is seeking a Senior Service Technician to be the primary client contact for smart space systems across field sites. You will troubleshoot, maintain, and optimize AV and related technologies, ensuring world-class service and reliable performance.

With a minimum of 3 years of hands-on AV experience, you will lead with strong technical skills, engage customers, coordinate service activities, and drive continuous improvement while upholding safety and quality standards.