Senior AV Technician — Lead Smart Space Solutions

Daisy Orlando; New York (NY); On-site; USD 61,992 - 68,880; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Parental leave

Training & development

Vision insurance

Job summary

Daisy is seeking a Senior Service Technician to be the primary contact for clients, keeping smart space systems running flawlessly. This role requires a seasoned AV professional with a minimum of 3 years hands-on Audio Video experience who can troubleshoot, maintain, and optimize complex technology while delivering world-class service.

You will engage clients, coordinate maintenance, log activities in CRM, collaborate with sales and service teams, and manage a dedicated client book.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience.
• Experience with networking, control systems, and technology integration preferred.
• Savant / Crestron certification (preferred).
• Lutron lighting & shades experience a plus.
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Skills

AV troubleshooting

Client engagement

Networking

Control systems

Savant/Crestron certification

Lutron expertise

Driver's license

Education

High school diploma or equivalent

Tools

CRM software

Networking gear

Job description

Daisy is seeking a Senior Service Technician to be the primary contact for clients, keeping smart space systems running flawlessly. This role requires a seasoned AV professional with a minimum of 3 years hands-on Audio Video experience who can troubleshoot, maintain, and optimize complex technology while delivering world-class service.

You will engage clients, coordinate maintenance, log activities in CRM, collaborate with sales and service teams, and manage a dedicated client book.