Senior Service Technician

Daisy Orlando; Costa Mesa (CA); On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid vacation

Training & development opportunities

Job summary

Daisy Orlando, located in Costa Mesa, California, is seeking a DaisyCare Technician to be the primary contact for clients and ensure smooth operation of their smart space systems. You'll engage with clients, provide maintenance, troubleshoot issues, and work closely with internal teams to deliver excellent service.

The ideal candidate will have 3–5 years of relevant experience, a high school diploma, and a commitment to client satisfaction. Competitive salary of $35.00 - $45.00 per hour and comprehensive benefits are offered.

Qualifications

• 3–5 years of experience in AV/Networking/Technology Integration.
• Valid driver's license and clean driving record.
• Ability to lift 50 pounds and work in various physical positions.

Responsibilities

• Establish and maintain strong relationships with clients.
• Conduct maintenance and troubleshooting of technology systems.
• Coordinate necessary repairs or upgrades and document service activities.

Skills

AV/Networking/Technology Integration

Control4 Certification

Client Engagement

Problem-solving

Education

High school diploma or equivalent

Job description

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients' daily lives through innovative and personalized solutions.

Position Summary

As a DaisyCare Technician, you will be the primary point of contact for clients, ensuring their smart space systems operate seamlessly. Your role encompasses performing maintenance, troubleshooting issues, providing consultancy, and coordinating with internal teams to deliver exceptional service.

Key Responsibilities

• Client Engagement: Establish and maintain strong relationships with clients, providing guidance on optimizing, repairing, and upgrading their technology systems.
• Maintenance & Troubleshooting: Conduct assessments, testing, and maintenance of audio‑visual, networking, control systems, and security gear.
• Service Coordination: Identify, quote, and coordinate necessary repairs or upgrades, ensuring timely resolution of client issues.
• Documentation: Accurately document all service activities, updates, and client interactions using CRM tools.
• Collaboration: Work closely with internal and external teams, including sales, service departments, and trade partners, to ensure cohesive service delivery.
• Administration: Maintain a book of clients, adding more when necessary, and meeting with leadership to discuss results, issues, and improvements.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in AV/Networking/Technology Integration.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift as much as 50 pounds and work in various physical positions.

Preferred Attributes

• Strong leadership, accountability, and interpersonal skills.
• Client‑centric and innovative mindset when approaching client interactions.
• Commitment to continuous learning and adaptability to new technologies.
• Effective proactive problem‑solving abilities.

Compensation & Benefits

• Competitive salary based on experience ($35.00 - $45.00 per hour).
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Training & development opportunities.
• Opportunities for professional growth and industry certification.
• Paid time off.
• Vision insurance.
• Dental insurance.
• Health insurance.

Work Environment

• Involves traveling to job sites, working with tools, and interacting with clients.
• Daisy maintains a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and whenever representing the brand.