Remote Customer Service Specialist: Admin & Resolution Pro

TechOp Solutions International; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions International is seeking a Customer Service Representative to deliver high-quality support and administrative assistance as the primary contact for customers. You will respond to inquiries, resolve issues, and provide accurate information per policy.

This remote role allows candidates to work from home within the United States, with a requirement to reside in or near Austin, Texas. You will document interactions, escalate when needed, and collaborate with internal teams to

Qualifications

• High school diploma or equivalent; Associates preferred.
• Minimum 2 years with Associates; minimum 4 years with HS diploma.
• Minimum 1 year of customer service or help desk experience.
• Proficiency with Microsoft Office Suite.
• Must meet security eligibility requirements.

Responsibilities

• Provide professional customer service and administrative support.
• Respond to and resolve complex customer questions by researching issues and applying policies.
• Document customer interactions accurately and maintain detailed records in applicable systems.
• Escalate complex issues when appropriate and ensure timely resolution.
• Process requests, verify information, and maintain data accuracy across systems.
• Collaborate with internal teams to resolve customer concerns and improve service delivery.
• Maintain confidentiality of sensitive financial and personnel information.
• Meet productivity, quality, and customer satisfaction standards.
• Performs additional duties as assigned.

Skills

Customer service

Communication

Education

High school diploma

Associates degree preferred

Tools

Microsoft Office Suite

Job description

TechOp Solutions International is seeking a Customer Service Representative to deliver high-quality support and administrative assistance as the primary contact for customers. You will respond to inquiries, resolve issues, and provide accurate information per policy.

This remote role allows candidates to work from home within the United States, with a requirement to reside in or near Austin, Texas. You will document interactions, escalate when needed, and collaborate with internal teams to