Remote Service Dispatch Specialist

Qualfon; Harlingen (TX); Remote; USD 19,000 - 22,000; Full time

Job summary

Qualfon is seeking a Remote Service Dispatch Representative to coordinate field operations, manage technician schedules, and ensure timely responses to service requests. This 100% work-from-home role requires strong organization and prior call center experience.

Hourly pay rate is $14.50/hr. Must reside in Texas. Candidates should have at least one year of call center and work-from-home experience, plus solid communication skills and basic technical aptitude.

Qualifications

• At least 1 year of Call Center experience required.
• At least 1 year of work-at-home experience required.
• Ability to work independently and follow a schedule with minimal assistance.
• Excellent verbal, written, and listening skills.
• Professional and articulate voice.
• Ability to multi-task across several computer applications while talking to customers.
• Enjoy working in a fast-paced environment with a professional attitude.
• Tech-savvy; can resolve minor technical issues with minimal assistance.
• At least 18 years of age or older.
• High School Diploma or GED.

Responsibilities

• Monitor technician availability and job queues throughout the day.
• Assign and track field jobs using dispatch platforms and outage tools.
• Respond to Priority 1 and 2 alarms, escalations and missed appointments.
• Communicate ETAs and job updates to internal teams and customers.
• Document job status and actions in Teams, email, and tracking systems.
• Collaborate across shifts to ensure smooth handoffs and continuity.

Skills

Call center

Remote work

Multitasking

Communication

Problem solving

Basic math

Time management

Education

High School Diploma or GED

Tools

Dispatch platforms

Teams

Outage tools

Job description

Qualfon is seeking a Remote Service Dispatch Representative to coordinate field operations, manage technician schedules, and ensure timely responses to service requests. This 100% work-from-home role requires strong organization and prior call center experience.

Hourly pay rate is $14.50/hr. Must reside in Texas. Candidates should have at least one year of call center and work-from-home experience, plus solid communication skills and basic technical aptitude.