Customer Service Representative (Fully Remote)

CGS Nexus; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

CGS Nexus coordinates service operations and dispatch for field technicians across the United States. This remote-first role focuses on scheduling service calls by priority and location, and ensuring timely communication between clients and technicians.

You will route service tickets, liaise with clients, and support a fast-paced dispatch team from a home office, with preferences for candidates in the US. Strong communication and computer skills are essential.

Qualifications

• Preferred dispatch or call center experience with strong communication skills.
• Must have computer proficiency, multitasking ability, and flexibility.
• Full-time remote role preferring candidates in TX, GA, TN, and NC.
• Requires own Windows device, dual monitors, and wired internet.

Responsibilities

• Schedule service calls for field technicians across the US by priority and location.
• Create and route service tickets and act as liaison between clients and technicians.

Skills

Dispatch experience

Call center experience

Strong communication

Computer proficiency

Multitasking

Flexibility

Job description

• Schedule service calls for field technicians across the US by priority and location.
• Create and route service tickets and act as liaison between clients and technicians.

Qualifications:

• Preferred dispatch or call center experience with strong communication skills.
• Must have computer proficiency, multitasking ability, and flexibility.
• Full-time remote role preferring candidates in TX, GA, TN, and NC.
• Requires own Windows device, dual monitors, and wired internet.

CGS Nexus

CGS Nexus coordinates service operations and dispatch for field technicians across the United States. They value clear communication, flexibility, and teamwork in a remote-first culture.