Customer Service Specialist/Dispatch

AppleOne Employment Services; Carrollton (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Paid time off

Job summary

AppleOne Employment Services in the Dallas–Fort Worth area is seeking a dependable Customer Service Representative (CSR) to support customers by answering calls, explaining services, scheduling appointments, and dispatching field technicians. The role emphasizes professional communication, organization, and delivering a positive customer experience in a fast-paced environment.

The CSR will manage multiple priorities, maintain accurate records, and coordinate technician routes while contributing

Qualifications

• Excellent customer-service and telephone skills.
• Strong written and verbal communication abilities.
• Ability to stay organized and manage multiple appointments and priorities.
• Proficiency with Microsoft Office.
• Comfortable working in a fast-paced scheduling and dispatch environment.
• Experience in plumbing, restoration, construction, field services, or a related industry is helpful but not required.
• Salesforce experience is helpful but not required.
• Previous customer service, call-center, scheduling, or dispatch experience is preferred.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Respond to questions and explain the company’s services
• Schedule and confirm customer appointments
• Dispatch technicians to daily service calls
• Coordinate technician schedules and determine efficient job routes
• Communicate scheduling updates to customers and technicians
• Maintain accurate customer and appointment information
• Provide a positive customer experience from the initial call through completion of service
• Assist with general administrative and customer-service responsibilities as needed

Skills

Customer service

Telephone skills

Written communication

Verbal communication

Organization

Scheduling

Dispatch experience

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Representative / Dispatcher

Our client is seeking a dependable and customer-focused Customer Service Representative (CSR) to support customers throughout the Dallas–Fort Worth area. This position is responsible for answering incoming calls, explaining available services, scheduling appointments, and dispatching and routing field technicians to daily jobs.

The ideal candidate is an organized, professional communicator who can manage multiple priorities while providing an excellent customer experience.

Compensation and Benefits

• $18.00–$20.00 per hour
• Full-time, in-office position
• 401(k)
• Health insurance
• Vision insurance
• Paid time off

Primary Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Respond to questions and explain the company’s services
• Schedule and confirm customer appointments
• Dispatch technicians to daily service calls
• Coordinate technician schedules and determine efficient job routes
• Communicate scheduling updates to customers and technicians
• Maintain accurate customer and appointment information
• Provide a positive customer experience from the initial call through completion of service
• Assist with general administrative and customer-service responsibilities as needed

Schedule

• Monday through Friday
• Full-time and in office
• Occasional weekend availability may be required

Qualifications

• Excellent customer-service and telephone skills
• Strong written and verbal communication abilities
• Ability to stay organized and manage multiple appointments and priorities
• Proficiency with Microsoft Office
• Comfortable working in a fast-paced scheduling and dispatch environment
• Experience in plumbing, restoration, construction, field services, or a related industry is helpful but not required
• Salesforce experience is helpful but not required
• Previous customer service, call-center, scheduling, or dispatch experience is preferred

About Our Client

Our client is an established service provider supporting residential, commercial, and municipal customers throughout the Dallas–Fort Worth area. The company is known for dependable service, advanced solutions, and a strong commitment to the customer experience.