Remote - Service Dispatch Representative

Qualfon; Charleston (SC); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Job summary

Qualfon is hiring a Remote - Service Dispatch Representative in South Carolina to coordinate field operations, manage technician schedules, and ensure timely service resolutions. This full-time, work-from-home role supports outages and field jobs across shifts, using dispatch platforms and internal tools.

Applicants must live in South Carolina, have at least one year of call center and home-based experience, and demonstrate strong communication, multitasking, and problem-solving abilities to

Qualifications

• At least 1 year of Call Center experience required.
• At least 1 year of work at home experience required.
• Self-motivated and able to work independently with minimal supervision.
• Excellent verbal, written, and listening skills.
• Professional and articulate voice.
• Ability to multi-task in several computer apps while talking to a customer.
• Able to work in a fast-paced, sometimes hectic environment and stay professional.

Responsibilities

• Monitor technician availability and job queues throughout the day.
• Assign and track field jobs using dispatch platforms and outage tools.
• Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments.
• Communicate ETAs and job updates to internal teams and customers.
• Document job status and actions in Teams, email, and tracking systems.
• Collaborate across shifts to ensure smooth handoffs and continuity.

Skills

Call center experience

Work-from-home

Verbal skills

Written skills

Multi-tasking

Listening skills

Education

High school diploma or GED

Tools

Dispatch platforms

Outage tools

Windows OS

Job description

Remote - Service Dispatch Representative

Position Details

Category

Customer Service/Support

Posting Location : State/Province

SC

Posting Location : Country

US

Position Type

Full-Time

Remote

Yes

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

Responsibilities

Qualfon is seeking a highly organized and proactive Dispatcher's to coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position.

Hourly pay rate - $14.50/hr

• Monitor technician availability and job queues throughout the day.


• Assign and track field jobs using dispatch platforms and outage tools.


• Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments.


• Communicating ETA's and Job updates to internal teams and customers.


• Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs)


• Collaborate across shifts to ensure smooth handoffs and continuity.

*Must live in the State of South Carolina*

Qualifications

Qualifications we're seeking:

• At least 1 year of Call Center experience required.


• At least 1 year of work at home experience required.


• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance


• Excellent verbal, written, and listening skills


• Professional and articulate voice


• Ability to multi-task in several computer applications at once while holding a conversation with a customer


• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude


• Computer savvy and can resolve minor technical issues with minimal assistance


• Basic math skills required


• Ability to problem solve


• At least 18 years of age or older


• High School Diploma or GED

Work at Home Requirements:

• All Equipment Provided


• Upload speed of 25Mbps; Download speed of 50Mbps


• The Internet service provider (ISP) must be highly stable with 1% or less packet loss


• Latency under 100ms


• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved


• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay Range

USD $14.50 - USD $14.50 /Hr.